F.A.Q.

Handmade nature of items

Each item in my shop is handmade: printed, cut, made (or sewn) and packed by me in my home studio. Every single one.
Due to their handmade nature, please, note that items may show very slight imperfections; everything is made with love and care.

Shipping Methods & Estimated Delivery Times

Buyers can choose their preferref shipping method at checkout.

- EUROPE: Standard shipping is Priority Mail without tracking. Upgrade shipping is Registered Mail with tracking (estimated delivery time 1-2 weeks).

- US & WORLDWIDE: In order to keep shipping cost low, items are shipped without tracking info. To be able to track your order, please upgrade it during checkout (estimated delivery time 2-4 weeks).

- ITALY: Spedizione standard con Posta1 di Poste Italiane. L'upgrade è tramite Raccomandata (tempi di spedizione stimati 1-4 giorni lavorativi).

Cost includes packing materials.

My order is damaged, got lost or I'm not satisfied with the items

If your order arrives damaged, incomplete, gets lost or if you are not satisfied with the items you purchased, please contact me at versusprints.shop@gmail.com; I'll be happy to fix the issues and work out a solution with you.
If you have not received your order 6 weeks after dispatch, please contact me asap.

Returns and Refunds

I accept returns.

Please contact me within 14 days of delivery filling the 'Contact' form or at versusprints.shop@gmail.com stating name and order number.

Send the items back within 14 days of contacting me.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

UK Customers

Unfortunately UK customers are unable to buy on this website at the moment. If you'd like to purchase our goods, please visit our Etsy store: versusprints.etsy.com

Thank you so much!

French and Polish Customers

Due to the high yearly fee required to comply with the French and Polish packaging law, I sadly decided to stop shipping to both France and Poland at the moment, I'm so sorry.

Germany’s VerpackG (Packaging Act)

VersusPrints complies with the Germany packaging law.

LUCID identification number: DE3157396519006